Safety in your home

We are committed to playing our part in ensuring your home is a safe and healthy place to live. We carry out annual heating safety checks and periodic inspections on electrical systems as well as providing smoke detectors to improve fire safety.

Gas, oil and solid fuel safety

We are legally responsible for servicing any Heating appliances i.e. gas, oil or solid fuel owned and installed by us in your home every 12 months.

We are legally responsible for servicing any gas, oil or solid fuel appliances owned and installed by us in your home every 12 months. At the end of the service we must issue you with a copy of the latest safety check record, called a ‘CP12’.

The annual check is really important and is completed by our contractors Morgan Sindall Gas Maintenance team, who are all qualified engineers. For further information about Gas Safe, visit

Your responsibility

If you consistently refuse access to your home to complete a heating servicing, you are breaching your tenancy agreement. We can and will take legal action to gain access and/or possession of your home. Any legal costs incurred will be your responsibility.

We hold a register of all asbestos within our homes. There is no immediate risk to health as long as our guidelines are followed.

Asbestos is a naturally occurring mineral. Its natural properties, including the ability to withstand high levels of heat and electrical current, were the main reasons that it was used in the construction of homes and buildings for many years.

Asbestos is no longer used in construction because it can seriously damage your health.

Are you at risk?

Asbestos does not present a danger to your health provided that it is in good condition.

DIY activities such as sanding and drilling may disturb and possibly damage products containing asbestos releasing fibres into the air that could put you and others at risk.

Please contact us before carrying out any work that may include the above and we will advise you as necessary.

What are we doing about asbestos?

Our staff and operatives and our appointed contractors who work in your homes are fully qualified and have completed ‘Asbestos Awareness’ training to ensure you both stay safe during any repairs or improvement works.

We are continuing to undertake surveys of our homes, shops, offices and communal areas to confirm the whereabouts and condition of any asbestos.

The information we collect will help us decide whether to remove, treat or monitor the asbestos. In most cases in domestic homes, monitoring is preferred to prevent unnecessary disturbance of the asbestos.

This important guide aims to give you information on what precautions you can take within your home to protect you from Legionnaires’ disease.

What is Legionnaires Disease?

It’s an illness contracted by inhaling drops of water contaminated by Legionella bacteria. This bacteria is found in most water systems, but multiplies and becomes dangerous in stagnant water with temperatures between 20°C and 45°C. It is killed in temperatures above 60°C.

Where does it come from?

Legionella bacteria are widespread in natural water systems like rivers and ponds. However, the conditions are rarely right for people to catch the disease from these sources. Outbreaks of the illness occur from exposure to legionella growing in purpose-built systems where water is maintained at a temperature high enough to encourage growth, such as hot and cold water systems, spa pools, cooling towers and evaporative condensers used in all sorts of premises (domestic, work and leisure).

How do people get it?

People get Legionnaires' Disease by inhaling small droplets of water (aerosols) suspended in the air containing the bacteria. Certain conditions increase the risk from Legionella if:

  • the water temperature in all or some parts of the system is between 20°C - 45°C, which is suitable for growth
  • it’s possible for breathable water droplets to be created and dispersed, e.g. aerosol created by shower heads, water outlets, spa baths
  • water is stored and/or re-circulated
  • there are deposits that can support bacterial growth that provide a source of nutrients for the organism, such as rust, sludge, scale, organic matter and biofilms
  • outlets are used infrequently
  • the system contains dead ends or unused pipe work, such as hot water feed for cold-fill only machines

Reducing the risk of Legionella – what can I do?

The risk of Legionella causing illness in small domestic properties is exceedingly low. Possibly the biggest risk is when you have been away from the property for more than a week or so, or there are additional taps/showers/toilets that are not used daily. Good practice in this situation is simply:

  • run the hot water taps (a very unlikely source anyway) for a minimum of 60 seconds
  • flush shower heads for a minimum of 60 seconds (to do this, remove from holder before turning on the shower, then hold down over plug hole to lessen risk of inhaling sprayed droplets)
  • dismantle and clean shower heads of scale and debris every 3 – 6 months, especially in showers that are not used very often
  • keep the hot water on your boiler system at a temperature of minimum 60°C WARNING: BE AWARE OF SCALDING!
  • flush the toilet twice to circulate fresh water through the system and empty the cistern
  • check that the cold-water system runs cold after 2 minutes
  • if you have a cold-water tank, ensure the lid is closed
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