Repairs to your home

When things go wrong at your home, we understand that you want them resolved quickly. That is why our repair service aims to sort out any problems as soon as possible. But please remember that our service is there to fix problems that have been caused by general wear and tear and not damage that has been caused by you or visitors to your home.

Before you contact us, take a look at our tenant responsibility guide. This explains what repairs we will do and what jobs you must do.

Or take a look at our Repairs Service handbook

Repairs Services

Report a repair

Online form

Use the form below to report a repair online.


By phone

  • Call 0300 123 8084 (costs may apply)

When you log your repair, we will provide you with:

  • an appointment date and an AM or PM timeslot when a CCG worker will attend where possible (weather depending).
  • if you provide us with your mobile number, a confirmation text will be sent to you once the appointment has been booked and a reminder will be sent on the morning of the appointment.
  • if you don’t have a mobile phone we can send you a letter confirming the appointment.

You can call us out of hours on the same number in an emergency.

By e-mail

You can send us your repair request by e-mail:

Please provide details of the problem and a photo if possible, the property address and your contact details (name and telephone number).

By Letter

You can send us your repair request by writing to:

Cartrefi Cymunedol Gwynedd,
PO Box 206,
LL57 9DS.

In person

If you see a member of our staff in your community you can report a repair to them or you can visit our offices in person during working hours.

If the work you are asking for is our responsibility, we will tell you if it will be done quickly or added to our planned maintenance programme. This is when the repair isn’t an emergency and we are able to plan in similar work at yours and your neighbours' homes at the same time.

You will be contacted 21 days before any planned works to your home providing you with details about the work and the contractor we have appointed to carry out the work on our behalf.

We are committed to playing our part in ensuring your home is a safe and healthy place to live.

See more information about safety in your home here.

Or, read our Home Safety Leaflet here.

Here you will find answers to the most frequently asked questions about repairs.

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