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About CCG

Welcome to Cartrefi Cymunedol Gwynedd

Cartrefi Cymunedol Gwynedd is a housing association set up in 2010 following a ‘yes’ vote from Gwynedd Council tenants.

As north Wales’ largest housing assosciation, we provide quality, affordable homes and services to our tenants and strive to protect and develop the culture and heritage of the communities we serve as we do so.

As a registered social landlord our primary purpose is to provide affordable rented homes to those in housing need. We are an independent not-for-profit organisation registered and regulated by the Welsh Government. Being not-for-profit means any surplus income is put back into the business so that we are able to continue providing homes and services and achieve our objectives.

We have over 6,300 homes and we are responsible for the management and maintenance of these properties. Much of our properties are located in the county’s main towns of Bangor, Caernarfon, Pwllheli, Blaenau Ffestiniog, Dolgellau and Bala but we have property across the county in towns, villages and rural areas. As part of our housing stock stock we have 400 sheltered units for older and more vulnerable individuals.

Over the past six years we have invested £137 million in our properties to achieve the Welsh Housing Quality Standard (WHQS).


To be a leading provider of quality housing - meeting the needs of customers, valuing communities.


  • Fair
  • Accountable
  • Open
  • Innovative
  • Approachable

Designing The Future

Cartrefi Cymunedol Gwynedd (CCG) is a very different place in 2015 to what it was in 2010. We have achieved a lot and are now in a position to look at building on our successes and taking the business forward.

Click below to see our online interactive version of our Corporate Plan:

Designing The Future

Alternatively, you can download a PDF version of the booklet below:

CCG Corporate Plan

Before transfer CCG set out it's aims, objectives and promises to tenants in an offer document. Download the document here:

Offer Document

To ensure the success of CCG, it is vital that the organisation is governed effectively for the benefit of our customers. Governance describes the way in which CCG is managed. It also ensures that our vision, values, aims and objectives are achieved.

CCG has a Board of Management with 12 members; four are CCG tenants, four are independent, and four have been nominated by Gwynedd Council. The Board and Committees oversee CCG’s executive management team.

The governance arrangements of all Welsh housing associations are regulated by the Welsh Government. In December 2012, the Welsh Government published their view of CCG’s Governance arrangements as part of the Housing Association Regulatory Assessment (HARA). For further information on the report, please visit our ‘Regulation’ page.

Our Welsh Language Scheme explains how we will provide our services to the public in both Welsh and English, with the principle of treating both languages equally. This document is currently being reviewed and an updated copy will be available soon.

The Equality Act 2010 legally protects people from discrimination in the workplace and in wider society. It sets out the different ways in which it’s unlawful to treat someone.

It is against the law to discriminate against anyone because of:

  • age
  • being or becoming a transsexual person
  • being married or in a civil partnership
  • being pregnant or having a child
  • disability
  • race including colour, nationality, ethnic or national origin
  • religion/belief or lack of religion/belief
  • sex
  • sexual orientation

These are called ‘protected characteristics’.

You’re protected from discrimination in these situations:

  • at work
  • in education/ training
  • as a consumer
  • when using public services
  • when buying or renting property

To continuously improve our diversity agenda, CCG need to address a number of issues to ensure that:

  • we have the public’s trust
  • all our communities experience a service that acts fairly and puts the customer at the centre of everything that we do
  • our workforce reflects the population that we serve
  • CCG provides equality of opportunity to all groups in society, both members of the public accessing our services as well as employees progressing their careers.

To this end CCG have produced an Annual Equality and Diversity Review 2016-2017. Click here to read it.
Gender Pay Gap Report 2017

From 2017, any organisation that has 250 or more employees must publish and report specific figures about their gender pay gap. Below are CCG's figures:

Gender Pay Gap Report 2017


Integrated HSQE Management System

CCG has achieved OHSAS 18001, ISO 14001 and ISO 9001 certification from Lloyd's Register (LRQA) for our management of health and safety, quality systems and the environment (HSQE).

ISO 9001 Quality Management System

Achieving and maintaining our ISO 9001 certification for our Quality Management System is a significant step towards our goal of being the "best in sector". ISO 9001:2008 Certification is a recognised standard of quality assurance, and tells everyone, particularly our customers, that Cartrefi Cymunedol Gwynedd is internationally recognised for having an excellent quality management system.

ISO 14001 Environmental Management System

Cartrefi Cymunedol Gwynedd is accredited to ISO 14001, which recognises that we have a robust Environmental Management System. We are committed to sustainable development and recognise that we are responsible for minimising the environmental impacts that arise from the delivery of our services and activities.

BS OHSAS 18001 Occupational Health and Safety System

Cartrefi Cymunedol Gwynedd is certified with the highly prestigious BS OHSAS 18001. This standard has been designed to enable companies to control their Occupational Health and Safety risks and demonstrate their commitment to provide a safe working environment, protect their employees, and improve their performance. The assessment looks at CCG’s approach and management of Health and Safety in the workplace and how it manages the risks.

Positive about Disabled People

Positive about Disabled People

CCG has been awarded the "Positive about Disabled People" accreditation by Jobcentre Plus, often referred to as the "two ticks symbol".

Jobcentre Plus awards the symbol to employers who have made a commitment to employ, keep and develop the abilities of disabled staff.

These commitments are:

  • To interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities
  • To discuss with disabled employees, at any time but at least once a year, what both parties can do to make sure disabled employees can develop and use their abilities
  • To make every effort when employees become disabled to make sure they stay in employment
  • To take action to ensure that all employees develop the appropriate level of disability awareness needed to make these commitments work
  • To review these commitments each year and assess what has been achieved, plan ways to improve on them and let employees and Jobcentre Plus know about progress and future plans.

CG’s Board has twelve members; four tenants, four that have been nominated by Gwynedd Council, and four independent members. The members are from a wide range of backgrounds that collectively bring professional, commercial and local experiences to CCG.

The Board members are legally non executive Directors of CCG. They are responsible for ensuring that CCG is financially viable, and that the organisation complies with legal, statutory and regulatory requirements.

The Board is responsible for the strategic direction of the business, focussing on achieving the organisation’s vision statement, the core values and purpose as set out in the Corporate Plan. Also, it is the Board’s overall responsibility to ensure that all promises set out in the Offer Document are achieved.

Board members are volunteers that give their time to work for the benefit of society and the tenants at all times.

Each Board member is expected to keep to the code of conduct.

Being a Board member requires a degree of time commitment, which includes attending meetings, committees and presentations. Board members are given support and are able to take advantage of continuous development opportunities.

Board Members

Mark Jones

Mark Jones (Chair)

Mark is an independent member and Chair of the Board. Mark sits on the Resources Committee, the Customer and Communities Committee and the Audit and Risk Assurance Committee.

Abigail Tweed

Abigail Tweed (Vice-chair)

Abigail is an independent member and Vice-chair of the Board. She chairs the Customers and Communities Committee and sits on both the Audit and Risk Assurance and the Assets and Infrastructure Committees.

Stephen Churchman

Stephen Churchman

Stephen is a Local Authority nominated Board member. Stephen is the Chair of the Audit and Risk Assurance Committee and also sits on the Resources Committee.

Anne Lloyd Jones

Anne Lloyd Jones

Anne is a Local Authority nominated Board member. Anne is the Vice-chair of the Assets and Infrastructure Committee and sits on the Resources Committee.

Berwyn Parry-Jones

Berwyn Parry-Jones

Berwyn is a Local Authority nominated Board member.

Nia Wyn Jeffreys

Nia Wyn Jeffreys

Nia is a Local Authority nominated Board member.

Paula Jewson

Paula Jewson

Paula is an independent Board member. Paula is Chair of the Resources Committee and sits on both the Audit and Risk Assurance and the Assets and Infrastructure Committees.

Alan Field

Alan Field

Alan is a tenant Board member. He is the Chair of the Assets and Infrastructure Committee and sits on both the Audit and Risk Assurance and the Customer and Communities Committees.

Robert Lewis

Robert Lewis

Robert is an independent Board member. He is the Vice-chair of the Resources Committee and sits on the Customers and Communities, Assets and Infrastructure and the Audit and Risk Assurance Committees.

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Dafydd Pritchard

Dafydd has been co-opted as an independent Board member. Dafydd sits on both the Resources and the Assets and Infrastructure Committees.

CCG is always keen to hear from those who have an interest in joining our Board of Management. We would also be pleased to hear from those that have interests in relevant areas such as housing management, law, finance and construction.

For an informal chat and an information pack please contact Aled Davies, Head of Governance on 0300 123 8084 or e-mail

Ffrancon Williams

Ffrancon Williams
Chief Executive

Ffrancon worked for Gwynedd Council as Head of Housing Services before joining CCG and lead the stock transfer ballot project team, playing a key role in ensuring a fair vote for tenants.

Before his time at Gwynedd Council, Ffrancon worked in the private sector in a variety of senior roles in the railway infrastructure and manufacturing sectors.

Ffrancon is a graduate in Electrical and Electronic Engineering from Sheffield University and studied further at Cranfield University to become a Fellow in Manufacturing Management. He’s a member of the Institute of Operational Management and a member of the Institute of Directors, where he’s an active North Wales Branch member.

Paul McGrady

Paul McGrady
Director of Resources

Paul joined CCG from Denbighshire County Council where he was Head of Finance and Assets which included responsibility for all of the Council’s financial affairs; its property portfolio of business units, land, farms, public buildings and offices; and running the Council’s Housing Department.

Paul started his career at Wrexham Council where he qualified as a Chartered Public Finance Accountant before moving to work for several large English Councils and Government bodies, returning to work in Wales in 2005. Along the way he gained a Master’s degree in Business Administration.

He has lived in Wales for most of his life and although his Welsh isn’t great, it is improving significantly with the help of everyone at CCG.

Ian Atkinson

Ian Atkinson
Director of Assets and Infrastructure

Ian is a Chartered Building Surveyor with 30 years experience in surveying, construction and maintenance. His experience spans the housing, retail/commercial, private practice and health sectors.

He started his career in the health service in London in 1985, moving into private practice a few years later. In 1997 he joined Lloyds Pharmacy as Building and Maintenance Manager, overseeing the property issues to their extensive retail and commercial estate. In 2007 he joined Monmouthshire Housing Association as Director of Property Services, during their stock transfer process. Ian led the Property function including the successful completion of the WHQS programme, modernising the in-house contractor, set up a successful development team and managed the HSQE and procurement functions. Ian was also a director of their commercial subsidiary company.

Ian is married with two grown up children and has lived in Wales for the last 19 years.

Sarah Schofield

Sarah Schofield
Director of Customers and Communities

Sarah worked for Bolton Council as Assistant Director of Neighbourhood & Regulatory Services before joining CCG. Before her time at Bolton Council, she previously worked for Burnley Council and Tameside Council.

As well as being a graduate in Environmental Health & Housing, Sarah is also a Chartered Member of the Institute of Environmental Health. Further to her public sector roles, Sarah has also worked in various customer services roles in the private sector.

Sarah is a fluent Welsh Speaker having attended a Welsh medium school and studied further education at Bangor University.

Delyth Williams

Delyth Williams
Assistant Director of People Services

Geraint Jones

Geraint Jones
Head of ICT

Delyth Lloyd

Delyth Lloyd
Head of Communications and Public Relations

Enid Roberts

Enid Roberts
Assistant Director of Customer and Communities

Rhys Parry

Rhys Parry
Head of Finance

Nerys Williams

Aled Prys Davies
Head of Governance

Daniel Parry

Daniel Parry
Assistant Director of Assets

Sion Roberts

Sion Roberts
Assistant Director of Property Management

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